Warranty Information

3 Year Limited Warranty

At Etnnic, we design our electric tricycles to be reliable, durable, and safe. All our tricycles come with a 3-year legal warranty covering manufacturing and material defects, in line with current European consumer legislation (Royal Legislative Decree 1/2007, as amended by Royal Decree-Law 7/2021).

We want your experience to be smooth and worry-free, so below you’ll find a clear breakdown of what is covered, what’s not, and how to make a warranty claim.

Warranty Coverage

What’s covered

Your Etnnic tricycle is guaranteed for 3 years against any manufacturing or material defect that existed at the time of delivery and appears during the warranty period.

Battery warranty

The battery is covered by a 1-year warranty, excluding normal capacity loss due to typical use.

Consumable Parts (Not Covered)

Consumable parts naturally wear over time and are not covered by the warranty. Examples include (non-exhaustive):

• Brake pads and discs
• Tyres and inner tubes
• Grips and pedals
• Seals, bearings and screws
• Brake or gear cables and housings
• Rubber elements or surface coatings
• Batteries with degradation within normal usage parameters

Warranty Conditions

To submit a warranty claim, customers must:

• Provide a copy of the purchase invoice
• Ensure the tricycle has been correctly used, maintained, and stored, according to the product manual

Etnnic may reject a claim if the defect results from:

• Improper use or negligence
• Lack of maintenance
• Prolonged exposure to moisture or rain
• Modifying the electrical system without authorisation
• Failing to replace wear-and-tear components when required
• Repairs made by non-authorised personnel
• Use of non-original or non-approved parts
• Accidents, impacts or falls

Packaging Requirements for Returns

• If a product or component must be returned for inspection:
• It must be shipped securely protected
• Original packaging is not required, but equivalent protective packaging must be used
• If oversized or inadequate packaging is used, causing unjustified logistics costs, Etnnic may pass these costs on to the customer

How to Make a Warranty Claim

Customers may start a warranty claim by:

• Contacting the dealer where the tricycle was purchased, or
• Contacting Etnnic directly via our website form or customer service email

What happens next:

• You will receive instructions for sending the product or component
• Our technicians will assess the defect

If the issue is covered by the warranty, Etnnic will:

• Repair the component, or
• Replace it with a part of similar characteristics, or
• If neither option is possible, supply an equivalent replacement component

If you have any questions about our warranty, please contact us!